Resolve360 User Guide

Master the Resolve360 platform to streamline your restaurant operations and ticket management.

Welcome to Resolve360

Resolve360 helps restaurant groups manage maintenance, IT, and HR requests across multiple locations. Use this guide to understand how to report issues, track resolutions, and manage your team.

For Staff

Quickly report broken equipment or operational issues to the right department.

For Management

Monitor ticket volume, track response times, and manage department workflows.

Location Ops Center

This is the command center for your specific restaurant location. Use this page to monitor daily activity.

  • • What to do: Check status cards for "Open Tickets" and "Awaiting Response."
  • • Track Status: See which issues are "In Progress" or "Escalated."
  • • Quick Action: Click "Create Ticket" to report a new issue immediately.
Go to Location Dashboard →

Submit Ticket

Submit a new request to a department (IT, Facilities, etc.).

  1. Select the Department responsible.
  2. Set a Priority (Low to Urgent).
  3. Add a Title and clear description.
  4. Upload photos of the issue if needed.
Open form →

View Ticket Details

The detailed view for any single request.

  • Timeline: See the full history of the ticket.
  • Comments: Message back and forth with the agent.
  • Updates: Watch for status changes (e.g., Assigned to Resolved).

Route: /a/ticket_details/id/:id

Resolution Center

For Department Agents: This is your work queue. Manage all tickets assigned to your department here.

Tab Purpose
Unassigned Tickets waiting for an agent to "Claim" them.
My Tasks Tickets currently assigned to you.
Overdue Tickets that have passed their SLA response time.
Manage Queue →

Business Administration

Workspace Settings

Configure how your business works on Resolve360.

  • • Manage Locations: Add or edit restaurant addresses.
  • • Departments: Set up IT, HR, or Maintenance teams.
  • • SLA Policies: Define response time targets.
Settings →

Team Management

Control who has access and what they can see.

  • • Invite: Send email invites to new staff.
  • • Roles: Assign roles like Manager, Agent, or Employee.
  • • Access: Restrict users to specific locations.
Manage Team →

Status Quick Reference

SUBMITTED OPEN ASSIGNED IN PROGRESS ESCALATED RESOLVED CLOSED

Tickets move through these stages from initial report to final fix.

Resolve360 Support Documentation © 2024. For platform-wide issues, contact the Global Admin.